Terms & Conditions

Refund Policy

HELP Foundation, J&K has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. HELP Foundation, J&K expects that all donors will exercise due care and diligence while making donations. HELP Foundation, J&K also recognizes that a donation may be made erroneously or donors may change their mind. HELP Foundation, J&K will examine request for refund of donation and endeavor to make the refund. HELP Foundation, J&K may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
HELP Foundation, J&K is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request HELP Foundation, J&K in writing or by email for a refund at the following address: –
HELP (Human Effort for Love and Peace) Foundation, J&K
50-Tulsi Bagh
Behind Amar Singh College
Srinagar- 190008
Jammu & Kashmir
e-mail: helpfoundation1997@gmail.com 
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach HELP Foundation, J&K office within 7 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to HELP Foundation or someone authorised by HELP Foundation for this purpose, OR
The date on which you Despatched the cheque / demand draft to HELP Foundation, J&K by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.

 

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